Turn customer voice into business intelligence
Welcome to Improviq...
Most businesses are flooded with customer feedback but lack the tools to act on it. Our AI analyzes your public reviews to uncover what truly drives satisfaction, then combines those insights with over 10 years of consulting expertise to create prioritized improvements that make a real impact.
Star ratings are noise. The real story is buried in patterns only Improviq reveals.
We collect reviews across platforms and decode recurring themes—service, pricing, quality—so you see shifts before they hit revenue.
Benchmark experience versus rivals. Spot the gaps and opportunities your competitors hope you never find.
No vague advice. Clear, prioritized moves that tell you what to fix first—and what to ignore.
Real-time intelligence.
Performance that updates as your market moves—competitor comparisons, custom KPIs, and trend lines that matter.
Monthly insights.
Deep-dive reports that reveal patterns, inflection points, and the why behind your scores.
Instant alerts.
Be the first to know when sentiment turns, issues emerge, or a competitor makes a move.
Strategic guidance.
A step-by-step plan to raise satisfaction and retention—with clear effort vs. impact trade-offs.
Get answers to common questions about Improviq's competitive intelligence service.
Improviq scans reviews from platforms like Google, Yelp, and industry-specific sites. Using a combination of analytics and expert interpretation, we identify trends, highlight critical issues, and provide actionable insights tailored to your business.
Any business that collects online reviews can benefit—small and medium-sized businesses, multi-location companies, or enterprise brands. If you want to go beyond star ratings and make real improvements based on customer feedback, Improviq is for you.
After analyzing your reviews, we provide an actionable report within 2 days, depending on the volume of feedback. This report prioritizes opportunities for improvement, helping you take immediate steps to enhance customer satisfaction and business performance.
While most businesses focus only on overall ratings, Improviq digs deeper to uncover the specific issues that drive customer satisfaction and dissatisfaction. This allows you to make meaningful improvements rather than just monitoring scores.
The only question is: will you read it first?
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